COVID-19 Return to Work Plan: Frequently Asked Questions

COVID-19 Return to Work Plan: Frequently Asked Questions

All information in this FAQ is subject to change according to public health and safety guidelines.

FAQ Categories

1. General Building Questions
2. Meeting Room & Visitor Questions
3. Specific Building Questions
4. Community Animation Questions
5. Policy Questions




1. General Building Questions

Will co-tenant members and visitors be required to check in and out?
Yes. During business hours (8:30am-4:30pm), co-tenant members and visitors will be asked to stop at the front desk for check-in and check-out for contact tracing purposes. Welcome Desk Volunteers will check people in/out via the iPad. When coming in outside of business hours, co-tenant members will be required to manually check in and check out with a sign up sheet left at the front desk.

Will co-tenant members still have 24/7 building access?
Yes. When coming in outside of business hours, co-tenant members will be required to manually check in and check out with a sign up sheet left at the front desk.

Will I have to wear a face mask in the building?
When walking throughout the building, masks are mandatory. We encourage you to bring your own facemask.

Will there be hand sanitizer provided?
Yes. Dispensers will be placed at every floor entrance and exit as well as in high traffic areas (kitchens, the Commons, etc.)

How will you be handling the sanitization of high-touch surfaces?
We will have a day porter from our cleaning service Cleanworks come from 11 a.m - 2 p.m daily to perform additional cleaning in the building. In addition to this, we will have volunteers cleaning high-touch surfaces during morning and afternoon shifts. We will provide spray bottles with cleaner proven to kill other human coronaviruses that you can use to clean your workspace when you are finished. We will be providing hand sanitizer at high traffic areas all over the building. We are very cognizant of the government guideline to clean high-touch surfaces every two hours. 

What considerations have been made to ensure the air is clean?
We are increasing our filter exchanges in the HVAC systems from quarterly (4x/year) to once every two months (6x/year). We were already changing the filters at the current (COVID-19) recommended frequency, but we have decided to increase to every two months to be extra cautious. Additionally, the building's HVAC fans run continuously to improve filtering, air circulation, and increase fresh air exchange. Our air volume is exchanged with fresh air at a rate of 15-20% every time it cycles through our HVAC system. We have had a complete review of the system with our service provider and have regular maintenance checks.

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2. Meeting Room & Visitor Questions

Will there be any changes to the meeting room rental process?
Both external and co-tenant member meeting room bookings will be done in the same process as pre-COVID-19. As of October 27, 2021, meeting rooms have reverted back to pre-covid numbers and have been updated on this website and in OfficeRnD.

What can visitors expect when they visit Innovation Works? What are our expectations for visitors?
Visitors will be required to check in and check out at the Welcome Desk (the Welcome Desk Volunteer will do this with the iPad) and follow all building policies. These policies will be very clear, as they will be posted at the Welcome Desk.

Can we allow visitors who just need to use the facilities?
In keeping with our inclusive values, we will allow people to use the facilities if needed. Like everyone else, they will be expected to sanitize their hands, check in/out at the desk, and follow the one-directional walkways.

Will members of the public (non-co-tenant members) still be able to book meeting rooms?
Yes. Both external and co-tenant member meeting room bookings will be done in the same process as pre-COVID-19.

How will you ensure cleaning between uses for flex desks/phone rooms/etc?
We are requesting that co-tenant members and guests clean these spaces before and after use. We will have spray bottles with disinfectants, disposable paper towels available at all of these areas along with signage reminding users to do their part to sanitize their work station.  

What will be the capacity of each floor/meeting room?

Meeting Room capacities, as of October 27, 2021, have returned to pre-covid numbers, and have been updated on this website.

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3. Specific Building Questions

Will we still be able to use the kitchen areas?
Yes, but the following policies are now in place:

  • When storing items in the fridge, co-tenant members must wipe down their own items with disinfectant/wash their own items at the sink before eating and must wipe the - handles of the fridge with disinfectant when finished.
  • We encourage co-tenants to bring their own dishes and take them home each night.
  • Dishes may not under any circumstances be left in the sink - please wash by hand immediately, add them to the dishwasher, or use your own dishes that you will bring home at the end of the day.

Can I still bring my dog to the third floor?
Yes :)

Will Edgar & Joe’s be open?
Not yet. Edgar & Joe’s is currently assessing their return plan.

I use a wheelchair/prefer not to take stairs. How will the one-directional walkways work for me?
You can enter and exit through the accessible entrance with the ramp at the front of the building. Every floor’s one-directional walkway has been checked to ensure 1) there is always a path back to the elevator, and 2) the pathway is always wide enough to fit a wheelchair. On floors where the main path does not loop directly back to the elevator, we have added one-at-a-time hallways to make sure everyone who needs the elevator can get there without compromising social distancing. Elevators will have a capacity of one person at a time (or multiple people from the same household). If you have any questions/concerns about accessibility, please don’t hesitate to email Loredana at

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4. Community Animation Questions

Are events still happening in the Commons?
Yes, events are happening again. Reserve the Commons for your event here.

Will I still be able to hang out in common areas (lounges, the Commons, etc.?)
Yes. You are asked to wipe down areas with sanitizers and wipes found by these areas when you leave your chosen space.


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5. Policy Questions

COVID-19 Vaccination Policies

Innovation Works requires all staff, co-tenant members, volunteers and guests to be fully vaccinated for COVID-19.


How do I submit my proof of vaccination?

We ask that you fill out this vaccination form.  

I cannot be vaccinated due to medical reasons. Am I allowed access Innovation Works?

Those who are unable to be vaccinated due to medical reasons, must contact Loredana at and have a Medical Exemption Form filled out by a medical professional (nurse practitioner or doctor) and submit to This form will be reviewed and we ask that you do not access the building until we have cleared your request.

Those who have either of these valid exemptions will be asked to provide a successful negative COVID-19 test upon entry of the building. Those who enter the building daily must provide a negative test twice weekly. Innovation Works will not be providing testing. 


I cannot be vaccinated due to religious/human rights reasons. Am I allowed access?

Those who are unable to be vaccinated due to religious/human rights reasons must contact Loredana at and fill out a Human Rights Exemption Form.


This form will be reviewed and we ask that you do not access the building until we have cleared your request.

Those who have either of these valid exemptions will be asked to provide a successful negative COVID-19 test upon entry of the building. Those who enter the building daily must provide a negative test twice weekly. Innovation Works will not be providing testing. But organizations can request kits from our London Chamber of Commerce Stay Safe London campaign.


NOTE: There are very few exemptions provided under the Ontario Human Rights Code.


Do my guests have to fill out the vaccination form?

You will be required to declare that your guests will have proof of vaccination on your Vaccination Form. During hours of operation, guests will be required to show proof of vaccination and valid photo identification. After hours, we rely on co-tenant members to ensure their guests are vaccinated to keep the community safe.


Do I need to provide a negative COVID-19 test?

Those individuals who are exempt from vaccination will be required to provide a negative COVID-19 test each time they enter the building. If you enter daily, we will require twice a week testing in order to physically enter the space.


What if I’m booking a meeting room or event?
Upon reservation, bookers will be required to fill out the Vaccination Form, uploading their vaccination record and declaring all those attending have been vaccinated. At all times, guests should be prepared to show proof of vaccination upon entry.

What should I do if someone isn’t following COVID-19 policies?
Great question!  Like anything at Innovation Works we rely on our community to work from a place of mutual respect and we’re relying on all co-tenants and guests to uphold our health and safety guidelines.  It’s OK to say “I need some space,” or “I’m just going to move a few feet from you.”  If this is uncomfortable for you or if any issues arise, please see Loredana.

How will I know if someone who is sick has been at Innovation Works? Will there be contact tracing measures in place?
Yes, we will be contact tracing by having everyone who enters Innovation Works check in and out. Along with the check-in, we will ask questions upon entry, including a symptoms check. Anyone who reports having experienced COVID-19 symptoms will not be permitted to enter the building. We will rely on any co-tenant member or guest who contracts COVID-19 to report to the health unit who will instruct on best practices. 

Do I have to follow the policies if I’ve already been sick and have since recovered?
Yes. All policies are in place for everyone at all times. Even if you yourself are not capable of catching COVID-19, you are still capable of passing it on to others.

What level of responsibility will Pillar staff have in monitoring and observing protocols?
Pillar staff will be expected to follow all COVID-19 protocols and lead by example. Like any other co-tenant members, we expect Pillar staff to help remind people to follow the protocols if they see someone not following the rules, and we expect Pillar staff to be receptive to similar feedback.

What if I don’t feel comfortable or someone is not following the rules? How will you deal with issues that arise?
Pillar and Innovation Works staff will be observing and monitoring protocol. If you feel uncomfortable approaching others in a kind way to remind others of those protocols, please notify Loredana, who is happy to step in if needed.

What is your outbreak policy in the event that someone tests positive for COVID-19?

  • In the event of an outbreak, we will close the building for 24 hours to allow for deep cleaning. This deep cleaning will include fogging the building, as well as cleaning with an antiviral, anti-bacterial, anti-fungal cleaning solution that is proven to kill other human coronaviruses. You will be notified of this closure via email, as well as signage on all doors of the building.
  • When someone tests positive for COVID-19, the public health unit will begin case tracing in order to determine who may have come into close contact with the infected individual. We will work closely with the health unit to assist them in this process (this is where out sign in/out logs will be useful).
  • The Health Unit will identify who came into contact with the person who is infected and will notify 1) anyone who should be tested for COVID-19, and 2) anyone who should stay home and self-isolate.
  • We will open the building after 24 hours unless we are advised otherwise by the health unit. Those who were not contacted by the health unit will be able to enter the building again after the 24 hours have passed. We ask those who were contacted to stay home and follow the health unit’s instructions.
  • When the building is re-opened after an outbreak, we will always revert back to capacity restrictions as per government regulations, regardless of the stage of opening at the time of the outbreak.

Will you inform us if someone contracts COVID 19 at Innovation Works?
Yes.  We will continue to work with the public health unit and adhere to all protocols laid out, including communication to our co-tenant members and the public. 

What about my rent?
We continue to work with you on a case-by-case basis. Thank you for honouring your commitment to Innovation Works. We want to be here when you are ready to return and understand everyone’s circumstance is different.   

How will emergency protocols be impacted in the case of a fire alarm, tornado warning, etc.?
Normal protocol will apply. To leave the building in the case of fire, we ask that you follow directional signage and exit through the back exit. For tornados, we would  manage with the reduced capacities in lower levels. 

How will Innovation Works alert co-tenant members, staff and the public if we have to amend or reverse protocols?
We will be in continuous communication with you during the coming weeks, much like we have been. There will be a COVID-19 page accessible from the homepage of the Innovation Works website with all of the health and safety protocols and new operational procedures that we will keep up to date. Special communications will be clearly labelled in the subject line via email.

Should I stay home if I have allergies or congestion?

The Middlesex London Health Unit advises that you get tested and stay home if you have the following COVID-19 symptoms:

  • Fever (temperature of 37.8°C or 100.04°F or greater)
  • New or worsening cough
  • Shortness of breath
  • Sore throat

  • Difficulty swallowing
New olfactory or taste disorder(s)

  • Nausea/vomiting, diarrhea, abdominal pain
Runny nose, or nasal congestion (in absence of underlying reason for these symptoms such as seasonal allergies, post nasal drip, etc.)

If you are unsure about your symptoms you can take the Ontario Government's online assessment, contact the Health Unit or your health care professional. 


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