Innovation Works’ regular business hours are Mon-Thurs, 8:30am – 4:30pm, and Friday, 8:30am - 12:30pm. If you are an Innovation Works co-tenant, you can access the building 24-7 using your FOB.

If you are not a co-tenant, meeting room bookings that occur outside of these hours will require a Security Key. Contact bookings@innovationworkslondon.ca to coordinate a pick-up time in advance of your booking.

If you booked a projector you will need to pick that up during daytime hours as well and drop it off at the welcome desk when you have finished using it. Projectors used after hours follow a different drop off procedure, which will be reviewed when you pick up your Security Key.

It is the renter’s responsibility to pick up the Security Key during business hours; failure to come before your booking could mean that you are unable to access your room.

1) Many people use Innovation Works facilities every day; please be respectful and book enough time at the start and end of your rental to account for any additional setup or cleanup time.

2) Users of Meeting Room facilities are responsible for their own room setup and cleanup, unless otherwise agreed to. This includes putting debris in the appropriate recycling/garbage bin, washing all dishes that have been used, placing used flipchart paper into the recycling, and wiping off the whiteboards. Failure to leave the room(s) in a clean and undamaged condition will result in a minimum cleaning fee of $50. A clean space is a happy space!

3) If you remove or rearrange tables, chairs, or other items from the room, please return them after the booking is finished!

4) If you require assistance during business hours, please inquire at the Welcome Desk and we will happily help.

5) Please hang up any signage on our walls with sticky tack instead of tape, which can peel off our paint.

6) We strive to produce as little waste as possible. This means avoiding disposable items, especially bottled water, and using kitchenware and non-disposable platters as much as possible. For large events, biodegradable disposable items are a preferred option.

7) Users agree to pay for any damages caused to Innovation Works, its equipment, and its surrounding property as a result of the Meeting or Event. Please treat our space and equipment with love and care! Please approach the Welcome Desk at any location for assistance in finding the items you have booked

8) Reserving a Meeting Room does not include use of the Innovation Works workspace. Innovation Works is home to hundreds of co-tenants, so please be conscious of noise and foot traffic when using Meeting Room(s). Sometimes this may mean taking off shoes that may cause noise!

9) Innovation Works management reserves the right to monitor all functions being held on the premises. It also reserves the right to refuse space to any group that it considers inconsistent with the purpose and policies of Innovation Works.

10) Innovation Works is not responsible for items left unattended, nor is Innovation Works responsible for unsecured rooms and common areas. We wish we had superpowers, but sadly we can’t be everywhere at once.

11) The provision of alcoholic beverages on Innovation Works premises must be approved by Innovation Works staff prior to your booking. Any unapproved alcohol distribution in Innovation Works Meeting Rooms is considered illegal and will result in the inability to book Innovation Works space in the future, a potential financial penalty, and potential legal ramifications.

12) There is a chance that Innovation Works may assign a different but comparable room to the user group, but will give notice and our full thanks for your understanding!

13) With the exception of the Solutions Lab, microphones and other amplification equipment are not permitted in Meeting Rooms during regular business hours, as this may affect our tenants and other Meeting Room renters. Computer speakers are permitted and we ask you to be courteous of those around you.

14) Public bookings require payment via credit card at the time of booking. Innovation Works Co-Tenants, however, are not required to pay upfront, and instead receive a monthly invoice for any meeting room charges in excess of their plan’s meeting room credits.

We require 3 business days to cancel your Meeting Room booking. Where 3 or more business days notice are not given, the full amount will be charged.

Credit card transaction fees incurred from booking cancellations are non-refundable, regardless of whether sufficient notice to cancel is provided.

If you are an Innovation Works Co-Tenant and you do not cancel three (3) business days in advance, these hours will be deducted from your monthly allotment or overage charges will be applied.

Innovation Works Co-Tenants can modify or cancel a room booking directly in the Online Portal under the Bookings Tab.

Non-co-tenants must contact digital@innovationworkslondon.ca to cancel or modify a meeting room reservation.

Please note that if your booking is not within Innovation Works’ operating hours, you must pick up an Security Key during our regular business hours (M-Th 8:30am-4:30pm, F 8:30am-12:30pm) in advance of your booking, otherwise your booking will be cancelled and refunded (minus ~3% credit card transaction fee). Please email bookings@innovationworkslondon.ca to make arrangements for Security Key pickup.

You will be asked to sign a release form and given a mini orientation by an Innovation Works staff member or volunteer.

There is a $75 charge for unreturned Security Keys. There is a minimum charge of $50 in the case that a room is left unclean or damaged.

You will return the Security Key in the designated key return box, shown to you when you sign out the key.

Co-Tenants:
You will be invoiced monthly for meeting room bookings in excess of you membership plan's allotted hours.

Public bookings:
Public bookings will be invoiced and charged immediately at the time of booking.

For your first booking, you will be asked to set up an account and provide payment details (collected and stored securely by Stripe).

Once your first booking is processed, sign in to your OfficeRnD account for all future bookings.

By renting spacing at Innovation Works, you agree to release, hold harmless, and indemnify Pillar Nonprofit Network (the owner/operator of the Innovation Works building) from any and all liability, costs or other claims resulting from any and all claims originating as a result of the Organization’s use of the premises, equipment, or any and all other facilities provided at Innovation Works for the Organization.

Failure to comply with the above policies, excessive noise, failure to pay for rental services, and/or damage may result in additional charges and the loss of rental privileges at Innovation Works.